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Yes you can access it directly and add the item's cross reference record. That can be a workaround but makes no sense of why it works for some and not for others.
David D Safstrom | Senior Consultant | NexTec | Get Support
firstname.lastname@example.org | P 832.255.2822 | M 770.826.8575
As an update on the issue below.
The issue has been found to be a bug in the source code on what is sent from the Inventory Items screen to the Item Cross Reference screen when the Item XRef button is clicked.
The bug was submitted to MS Support for addition to the bug list.