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AR Payment Application

  • 1.  AR Payment Application

    Posted 04-13-2018 11:42 AM
    ​Under AR Payment Application, having trouble applying monies to open invoice. The money is in account, but whenever I F3 to pull up money to apply it shows its not there?? Anyone have any suggestions?

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    Sonia Valenzuela
    Mojave Air & Space Port
    Mojave CA
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  • 2.  RE: AR Payment Application

    BRONZE CONTRIBUTOR
    Posted 04-13-2018 03:22 PM
    In my experience the most common solutions would come from one of two things; one, that the payment batch is not released (on hold on another batch in Payment Application) or two, that it was entered as a Pre-Payment, so you must change your payment type to be that instead and then hit F3 to select the payment. Did you check Customer Maintenance to make sure that the payment did post to the customer's account?



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    Kristen Hillger
    Financial & Administrative Manager
    Eco-Drip Irrigation Supply
    Garden City TX
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  • 3.  RE: AR Payment Application

    SILVER CONTRIBUTOR
    Posted 04-16-2018 06:45 AM

    Sonia,

    You can also use the Application Inquiry/Reversal screen to see if it has been applied to another invoice.  If so, you can reverse that here and apply properly.



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    David Callery
    Consultant
    Coe & Company, LLC
    New Orleans LA
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  • 4.  RE: AR Payment Application

    Posted 04-20-2018 09:19 AM
    Hi Sonia, you could also use the Payment Applications report - search under your check # and it will tell you what customer id it was applied to.  It may just be under a different customer id.

    Helen.​

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    Helen Deaton
    Temporary Housing Directory Inc
    Plano
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