Open Forum

Shippers not creating and/or material available not shipping

  • 1.  Shippers not creating and/or material available not shipping

    BRONZE CONTRIBUTOR
    Posted 01-14-2019 11:00 AM
    We are experiencing a few issues in OM with a couple sales orders/shippers.  On one, the shipper will not process because the part will go negative although we have the quantity on hand and the part is allocated to that sales order.  We attempted to adjust inventory to a higher balance and it still will not ship.  On the second, we have a sales order that won't generate a shipper for a part that we also have on hand and that is allocated to that sales order as well.  Similar issues, but just enough difference to be two different issues.  We have tried IN and OM integrity check to no avail.  Has anyone had similar situations that you were able to resolve?  Also, is there some process that we are doing incorrectly that could be allowing these issues to occur?

    Appreciate any insight.

    ------------------------------
    Sandy Lawrence
    Finance Manager
    Innovative Wireless Technologies
    Lynchburg VA
    ------------------------------


  • 2.  RE: Shippers not creating and/or material available not shipping

    SILVER CONTRIBUTOR
    Posted 01-14-2019 11:18 AM
    Hi Sandy,

    A few things to check:
    • Open Shipper Creation Log Viewer (40.450.00) - this should tell you exactly why the shipper isn't being created.
    • Do you have ship complete checked?  If so, is there something else that is hanging up the shipper - see above
    • You say that there is quantity on hand and it is allocated to it, but is quantity available a negative?  If so, do you need to run a sales journal for shipped not invoiced?  Or have old shippers / sales orders that need to be cancelled?
    Without actually seeing your system, those would be a couple places I would look first....if you need further help, let me know and we can do a quick GTM and see if we can find the issue...

    Thanks,
    Michael

    ------------------------------
    Michael O'Neill
    Controller
    Eastex Telephone Cooperative
    Henderson TX
    ------------------------------



  • 3.  RE: Shippers not creating and/or material available not shipping

    BRONZE CONTRIBUTOR
    Posted 01-14-2019 02:37 PM

    Michael,

     

    Thank you so much for the helpful suggestions and giving some direction on this.  I think I was able to resolve one of the issues with your assistance.   I am working through the second one and will get back to you if I cannot get to the bottom of it.  Appreciate the quick response.

     

    Sandy