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Refund Customer Over payment on Account

  • 1.  Refund Customer Over payment on Account

    Posted Apr 25, 2019 05:50 PM
    I have a customer that Overpaid on their account and I need to cut them a check back for the difference.  How do I get the amount off of the books on the AR side and add it to the AP side?  I have them set up as a Vendor already.  Thank you

    Jaime Stanley
    Inside Edge CIS
    Eagan MN

  • 2.  RE: Refund Customer Over payment on Account

    Posted Apr 26, 2019 08:59 AM
    Hi Jaime,

    Unless you have Progressive's 3rd party addon that does this for you, you will have to do the following:

    Create a Voucher in AP for X amount.  I would charge it to a misc expense account.  Cut check for the customer.
    Create an Invoice in AR for X amount.  This would be charged to the same account as the voucher, thus netting to 0.  Apply the overpayment to the invoice to clear it.

    Hope this helps.  Let me know if you have any questions.


    Michael O'Neill
    Director of Finance
    Eastex Telephone Cooperative
    Henderson TX