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Duplicate AR Payment Application Batch

  • 1.  Duplicate AR Payment Application Batch

    Posted Aug 21, 2019 10:16 AM
    ​We use AutoCharge for sales order credit card payments and it is set up to auto-apply payments at invoicing. We had a sever issue while running a Sales Journal so we had to re-run/complete it using the Sales Register Id. It appeared to complete without issues but then we discovered it created a duplicate AR Payment application batch so we have double applications for a single payment. These could be reversed manually however there are over 4,800 duplicates so it would take a lot of time. I was looking at creating a TI Import for the reversal piece but this still leaves entering Debit Memos and applying them to the duplicate batch transactions. Has anyone else had this issue? If so how did you resolve it?

    Sondra Jackson
    ERP Analyst
    Educational Products, Inc
    Carrollton TX
    Academy - Online Interactive Learning from Experts