Open Forum

Credit Memo status change from unposted and print

  • 1.  Credit Memo status change from unposted and print

    Posted Apr 04, 2019 02:33 PM
    When we processed a credit memo ​(08.010.00) the status was inadvertently at "unposted" and handling was "no action".   When we returned to this screen (08.010.00) to release the credit memo the status, handling and posted to period were greyed out so no changes could be made.  Does anyone have a suggestion on how to release the credit memo and print it?  The credit memo number was not system generated but manually if that could be a factor.  The customer trial balance reflects the credit memo but since it is unposted, it is not in the GL.  Thanks!

    Invoice and memo

    Sue Fritz
    Baim Clinical Research Institute
    Boston MA

  • 2.  RE: Credit Memo status change from unposted and print

    Posted Apr 04, 2019 03:37 PM
    Hi Sue,

    The AR batch has been released and it is just not posted yet to the GL.  Someone released it prior to you coming back to the batch.

    Unposted to the GL could be if the GL if a period behind the AR module, it won't post until GL gets to period 2.  OR just need to go into Post Transactions under General Ledger and it will post then.  There is a setting to automatically post AR/AP/GL in GL Setup.

    If you have questions, let me know.


    Michael O'Neill
    Director of Finance
    Eastex Telephone Cooperative
    Henderson TX