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System Message 7009

  • 1.  System Message 7009

    Posted Aug 07, 2019 09:40 AM


     Client created a new user and is receiving the following error when the user tries to login.


    I ran "Synchronize All Database Ownership & Security"  and Update Views.

    No other users are having difficulties logging in.

    They are on SL2018 CU1 using Windows Authentication. New user is setup in Active Directory.

    Any thoughts?

    David McKown
    Sr Consultant

    Academy - Online Interactive Learning from Experts

  • 2.  RE: System Message 7009

    Posted Aug 08, 2019 09:09 AM
    ​Hi David - on SL15 CU2, but we randomly saw this yesterday w/ a user who was logging into our test environment for the first time. Turned out they had input the incorrect Server Name / Database Name combo (they had been given the incorrect combo). Then when clicking connect, started receiving the 7009 error.

    We had them Close Company > Find Database > input correct Server Name / DB Name combo and Create Database which did the trick.

    Many thanks,

    Justin Fishwick
    Manager of Business Analysis
    The Brattle Group

    Academy - Online Interactive Learning from Experts