Open Forum

Training for Service Series - Training Video's and Documentation

  • 1.  Training for Service Series - Training Video's and Documentation

    GOLD CONTRIBUTOR
    Posted Feb 15, 2021 10:17 AM
    We are in the process of implementing the Service Series.  Anyone know if there are training video's and documentation for the modules?

    TIA!

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    Karla Johnson
    System Architect
    Schneider Electric
    Carrollton TX
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  • 2.  RE: Training for Service Series - Training Video's and Documentation

    BRONZE CONTRIBUTOR
    Posted Mar 12, 2021 09:18 AM
    Hi Karla, there are PDF User's Guides for each of the 4 service series ​modules within the SL install. I know that separate Training PDFs were created by Microsoft for SL 2015 Service (nothing much has changed in service since then) in the Feb 2015 timeframe. I think I recall that they were put on PartnerSource for no charge at that point in time.

    From here: https://docs.microsoft.com/en-us/dynamics/s-e/sl/MDSLDirectory_1233
    the link to Training Materials 2015 is broken: https://mbs.microsoft.com/customersource/northamerica/SL/learning/student-training-materials

    Not sure if MSFT support can get them to you or no...

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    Amy Junkins
    Solomon Cloud Solutions
    Findlay OH
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  • 3.  RE: Training for Service Series - Training Video's and Documentation

    SILVER CONTRIBUTOR
    Posted Mar 12, 2021 09:26 AM
    Karla,

    Besides the PDF's mentioned by Amy there are have been several presentations on Service Series over the years which are still very relevant as those modules haven't had any significant changes in a while.  I used to use it extensively at my prior place of employment and could help answering some questions here and there too.  Send an email any time!

    Joe

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    Joe Miller
    Director of Systems Architecture
    Harrison, Walker & Harper
    Paris TX
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  • 4.  RE: Training for Service Series - Training Video's and Documentation

    Posted Mar 15, 2021 12:46 AM
    We have implemented quite a in-depth solution using Service series, so please feel free with any questions you might have.

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    Kevin Finn
    Director
    N2 End Support Services Ltd.
    London
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  • 5.  RE: Training for Service Series - Training Video's and Documentation

    SILVER CONTRIBUTOR
    Posted Mar 16, 2021 09:54 AM
    I authored much of the service series modules and still work with the product every day at Mackay.
    I am also available for questions.

    We have made may of our own internal videos, but they are very customized to our business model.

    Look into the past session conference materials and there are many sessions that incorporate Service Series.

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    Mark Schrier
    Information Systems Director
    Mackay Communications, Inc
    Raleigh NC
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