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E Banking Suite - Prenotes

  • 1.  E Banking Suite - Prenotes

    Posted Jul 12, 2019 02:48 PM
    We set up a new prenote for an existing ACH vendor and it was declined at the bank as the vendor had a typo in their information. We changed the information and somehow the new prenote never uploaded to the bank.

    When we try to upload or reset the prenote, we're unable to do so because of 2 existing files that I'm unable to locate in the event logs.

    Any thoughts on how to proceed - we're currently paying by check but I'd like to get this vendor back on an ACH payment method.

    Any input greatly appreciated!

    Roxanne Leahy
    Accounts Payable Specialist
    Collegis Education
    Oak Brook IL
    Academy - Online Interactive Learning from Experts