Open Forum

Web Apps - new employee

  • 1.  Web Apps - new employee

    SILVER CONTRIBUTOR
    Posted Sep 01, 2020 01:53 PM

    Hi all,
    When we set up a new employee to use Web Apps for time entry, the employee gets the following message when Current Timecard is selected *only during the first week of employment* .

    "Sorry, an error occurred while processing your request."

    We haven't been able to get around it, and therefore we (Admin) enter the time for the employee using Dynamics, and then the following week (in a new time period) the employee is able to enter time using Web Apps with no error.  Just wondering if anyone else has this problem, and/or if you know of a way to avoid the error?  Possibly with the order or timing of employee setup steps?

    Currently, here is our process to set up the EE:  1)  Add EE to EE Resource Maintenance,  2) Add New User to User Maintenance, attach to groups "Everyone" and "Web Apps - Timecard Entry", add location, email address and windows user name, and 3) add EE to project/tasks in Resource Assignment.

    Thanks for your help!

    Cathy



    ------------------------------
    Cathy McCarter
    Financial Analyst
    Innovative Wireless Technologies
    Lynchburg VA
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Web Apps - new employee

    Posted 29 days ago
    Cathy

    We're on SL2015 CU1 and we had a similar problem. What we did was to set the Hire Date on Employee Resource Maintenance and/or the Effect Date on the Position/Rate screens to the previous week. We then let the employee enter their first week's timecard and set the dates back to the correct dates.

    I believe that there has been a fix for that issue because I haven't seen it happen again recently.

    Hope this helps.

    Jon​

    ------------------------------
    Jon Wheeler
    Manager IT
    Harvard Clinical Research Institute
    Boston MA
    ------------------------------

    Academy - Online Interactive Learning from Experts